Terms and Conditions

We beleive that our customers should want to stay with us because we provide a value for money service and communication levels are high between us and our customers.

We have as a result made it very easy for our customers to use our service, and if they ever felt it neccesary to cancel our service equally easy.

Our Standard Terms and Conditions are as follows:

1. Our trading terms are in plain English with no small print ensuring both both parties understand the agreement.

2. You are commencing this agreement with NECS (UK) Ltd, 27 Glazebury Way, Northburn Manor, Cramlington, Northumberland, NE23 3LD (Tel: 0800 3288933 / Fax: 01670 707810).

3. We will undertake to perform the cleaning tasks agreed, and to the frequencies specified on the cleaning schedule. That’s not to say you do not have flexibility, if you require extra work doing, or to make changes to the schedule please communicate this to us. We believe that communication is key so we will be checking with you on a regular basis that you are happy with the standards provided.

4. You will need to pay us for providing these services at the rate agreed below. We will invoice you monthly for these services with payment terms of 30 days from the date of invoice.
You must also ensure that your building is safe for us to clean. You agree that it is free from asbestos, hazardous materials and waste materials. You will indemnify us in respect of any damages or losses we suffer if your building is not safe or free of dangerous or waste materials.

5. This is your complete agreement with us, and will come to an end whenever you want for whatever reason. You only need to give us 30 days notice in writing. You still must of course pay us in full up to the date of termination.

6. Relationships are a two way thing – so talk to us.
All we ask is that you tell us if your needs or budget change or if you are not satisfied with our service. If you let us know we have the chance to meet your expectations.